Frequently Asked Questions
Everything you need to know about America's first combination candy bar.
How do you prevent chocolate from melting during shipping?
During warmer months, we utilize insulated packaging and cold packs to ensure your Goo Goo Clusters arrive in perfect condition. We also recommend selecting expedited shipping to minimize time in transit.
What is the shelf life of a Goo Goo Cluster?
Our classic Goo Goo Clusters are best enjoyed within 9 months of production. For the freshest experience, we recommend storing them in a cool, dry place away from direct sunlight.
Do you offer options for people with nut allergies?
Our original recipe contains peanuts, and our products are manufactured in a facility that processes peanuts, tree nuts, milk, soy, and wheat. Please check the specific ingredient labels for each flavor variant.
Can I place a custom order for events or weddings?
Yes! We offer personalized packaging and bulk ordering options for weddings, corporate gifts, and special events. Please contact our events team via the 'Corporate Gifting' page for more details.
What is your return policy for food items?
Due to the perishable nature of our candy, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery for a replacement or refund.
Do you ship internationally?
Currently, we only ship within the United States and to APO/FPO addresses. We are working on expanding our shipping capabilities to share our Nashville tradition with the world soon.