Returns & Exchanges
Due to the perishable nature of our confections, Goo Goo Cluster cannot accept returns once a product has shipped. However, we are committed to your satisfaction and will replace any items that arrive damaged or incorrect.
Inspect Your Order
Examine your package immediately upon delivery to ensure all chocolates are in perfect condition and no melting has occurred during transit.
Contact Customer Support
If there is an issue with your order, please email our support team within 48 hours of delivery with your order number and a photo of the product.
Review and Approval
Our team will review your claim and verify the damage or error against our shipping logs to determine the appropriate resolution.
Replacement or Credit
Once approved, we will ship a fresh replacement of your Goo Goo Clusters at no additional cost or issue a store credit for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing